Bilingual Customer Service Representative – Parent Liaison

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Cranial Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology

Cranial Technologies, Inc. is a leading provider in the treatment and research of plagiocephaly, a condition affecting the head shape of infants. The company specializes in the use of the DOC Band®, a custom-designed helmet therapy that helps to correct and reshape infants' head deformities. Cranial Technologies is committed to providing high-quality care and outcomes for families, offering no-cost evaluations and personalized treatment plans across over 100 clinic locations nationwide. With a strong focus on early detection and a comprehensive process involving precision imaging and custom fittings, Cranial Technologies strives to reshape children's lives through safe and effective treatment methods. Additionally, they provide extensive support and education for parents, along with flexible insurance and payment plans.

📋 Description

• Providing outstanding customer service to our families over the phone • Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule • Coordination of information between referring physicians, insurance companies, and our own treatment clinics • Review cost share amounts, co-payments and financial responsibility with our families • Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

🎯 Requirements

• Fluency in Spanish and English required • 1 – 2 years’ customer service or related experience • 1 – 2 years’ experience with computer software • Exceptional communication including phone etiquette and human relations skills • Ability to work with people from diverse backgrounds • Proactive mindset with the ability to absorb new information in a timely manner • Professional demeanor in both written and spoken communication with families, providers, and coworkers. • Ability to problem-solve and prioritize daily tasks to manage individual workload.

🏖️ Benefits

• Medical, Vision, and Dental Insurance • 401k Retirement Plan • Flex Spending Plans • 3.5 Weeks Paid Time Off plus 7 paid Holidays • Life Insurance • Short/Long Term Disability Insurance