Influx
501 - 1000 employees
Founded 2013
💼 Consulting
📦 Logistics
✈️ Travel
💰 $500k Angel Round - Influx on 2015-02
Consulting • Logistics • Travel
Influx is a B2B customer experience (CX) outsourcing company that provides Talent as a Service and fully managed customer support operations. It delivers 24/7 multilingual, on-brand support using a hybrid AI + human model, with fast month-to-month plans and rapid launch for growing brands across eCommerce, SaaS, fashion, fintech, travel and other consumer-facing industries. Influx focuses on scaling support teams, improving CSAT, and offering pre-vetted agents, training, QA, and continuous improvement.
Customer Service Representative
🕒 June 24
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Influx
501 - 1000 employees
Founded 2013
💼 Consulting
📦 Logistics
✈️ Travel
💰 $500k Angel Round - Influx on 2015-02
Consulting • Logistics • Travel
Influx is a B2B customer experience (CX) outsourcing company that provides Talent as a Service and fully managed customer support operations. It delivers 24/7 multilingual, on-brand support using a hybrid AI + human model, with fast month-to-month plans and rapid launch for growing brands across eCommerce, SaaS, fashion, fintech, travel and other consumer-facing industries. Influx focuses on scaling support teams, improving CSAT, and offering pre-vetted agents, training, QA, and continuous improvement.
📋 Description
• Handle high volumes of customer interactions on phone, email, and chat • Provide timely and effective support to resolve customer issues • Deliver a positive customer experience while meeting performance KPIs • Communicate clearly and professionally with customers and internal teams • Identify customer needs and offer appropriate solutions • Take ownership of customer concerns through to resolution • Build and maintain strong customer relationships
🎯 Requirements
• E-commerce & Fashion Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias • Strong written communication skills and the ability to deliver top-tier customer support are key • Installation Services (Voice Support) Comfortable handling high call volumes, with strong voice support experience • Tech & App Support Skilled in troubleshooting software, mobile apps, or hardware • Fintech Experience supporting digital financial platforms • Telecommunications / Mobile Network Experience in a mobile network or any telecommunications company • Studies College/Technical Career • Languages English - Advanced
🏖️ Benefits
• Influx never charges fees during recruitment • Official emails come from @influx.com only
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