Customer Service Scheduler – Office Administrator

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Pillar to Post Calgary

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 1995

🏠 Real Estate

👥 B2C

Real Estate • B2C

Pillar to Post Calgary is a locally owned Pillar To Post home inspection franchise (The Michael Omiunu Team) providing professional home inspection services for buyers, sellers, and homeowners in Calgary and surrounding communities. The team delivers licensed, CSA A770–standard inspections with same-day digital reports and value-added services such as radon testing, sewer scoping, water quality/system testing, infrared scanning, interactive 360° summaries, repair cost estimates, and floor plans. They emphasize local expertise (Alberta climate considerations), clear, education-first communication, and convenient online booking.

📋 Description

• Answer inbound phone calls, emails, text messages, and online inquiries • Guide homebuyers and Realtors through the inspection scheduling process • Explain inspection packages and additional services • Build rapport and provide a caring, professional customer experience • Respond quickly to customer questions and concerns • Schedule and confirm inspection appointments • Coordinate inspector availability and daily routes • Manage calendar changes, reschedules, and cancellations • Ensure inspection details are accurate and complete • Enter and maintain accurate customer information • Update appointment records and notes • Monitor pending opportunities and follow-up tasks • Assist with appointment reminders and communication workflows • Provide exceptional service to referring real estate agents • Follow established communication standards with Realtor partners • Help strengthen long-term referral relationships through timely communication and professionalism

🎯 Requirements

• 2+ years of customer service, scheduling, inside sales, or call center experience • Excellent verbal and written communication skills • Strong organizational and multitasking abilities • Comfortable working in multiple software systems simultaneously • Reliable internet connection and dedicated home office environment • Professional phone presence • Preferred Real estate, mortgage, title, insurance, or home services experience • CRM experience (HubSpot, Salesforce, or similar) • Inside sales or appointment-setting experience • Experience working remotely

🏖️ Benefits

• Competitive hourly pay based on experience • Performance-based bonus opportunities • Paid training • Supportive team culture • Opportunity for advancement and growth