Senior Business Process & Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $65k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Provide application and process support • Assist with support administration and recurring operational tasks • Respond quickly to daily user issues and requests while maintaining positive stakeholder relationships • Troubleshoot internal system issues with the user community and IT; triage and escalate appropriately • Monitor the department inbox and escalate issues to the correct team member in a timely manner • Suggest improvements to systems and processes by identifying trends in user issues • Document issues and processes, build a knowledge base, and communicate best practices • Train users on core systems after establishing a significant knowledge base • Perform recurring operational and administrative tasks supporting departmental systems and processes • Participate in application testing, implementation activities, and departmental projects

🎯 Requirements

• Minimum 2 years of customer service experience; publishing experience a plus • Excellent communication, time management, and customer service skills • Ability to prioritize a high volume of work • Detail-oriented with the ability to see the big picture • Analytical and data driven • Skilled at learning new systems • Intermediate Excel skills • Adaptable to change and willingness/ability to wear multiple “hats” at once • Resume and cover letter required for consideration

🏖️ Benefits

• Annual profit award or bonus, subject to company results • Medical/Prescription drug insurance • Dental insurance • Vision insurance • Health Care/Dependent Care Flexible Spending Account • Health Savings Account • Pre-Tax and Roth 401(k) • Short- and Long-Term Disability Insurance • Life/AD&D Insurance • Commuter Benefits • Student Loan Repayment Program • Educational Assistance • Generous paid time off