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Strategic Account Manager - Enterprise Healthcare

Job not on LinkedIn

🔥 13 hours ago

🌲 North Carolina – Remote

infoinfo

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

Where this job comes from

Posted on Bertelsmann SE & Co. KGaA's careers page, not through a job board

First seen by Remote Rocketship 13 hours ago

Still open on Bertelsmann SE & Co. KGaA's site. Checked 1 hour ago.

Logo of Bertelsmann SE & Co. KGaA

Bertelsmann SE & Co. KGaA

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Develop and execute comprehensive strategic account plans for Relias’ largest and most strategically important healthcare system customers • Serve as the primary commercial leader for assigned accounts • Develop executive relationships across operational, clinical, financial, HR, compliance, learning, procurement, and technology functions • Identify, qualify, and advance enterprise expansion opportunities • Build and maintain pipeline, forecasts, renewal exposure, customer risk, and account activity information in Salesforce and related systems • Drive retention, renewal, expansion, and revenue objectives • Facilitate strategic discussions on workforce development, clinical education, compliance, quality, organizational effectiveness, and healthcare transformation • Develop value realization approaches, executive presentations, communication materials, and business cases • Lead strategic pursuits, complex proposals, procurement, pricing, negotiations, contracting, and mutual action plans • Coordinate Customer Success, Product, Marketing, Solutions, Implementation, Finance, Legal, Security, Deal Desk, and executive stakeholders • Lead internal account reviews, governance activities, risk escalations, and recovery efforts • Utilize MEDDPICC and other enterprise sales methodologies • Support onboarding, mentoring, coaching, enablement, process improvements, and cross-functional initiatives • Potentially assume formal people, portfolio, pod, or segment leadership responsibilities based on business needs

🎯 Requirements

• 12+ years of experience in enterprise sales, strategic account management, customer success, consulting, healthcare technology, healthcare services, SaaS, or related customer-facing roles involving complex stakeholder engagement, revenue accountability, and executive relationship management • Experience developing and executing strategic account growth plans for complex enterprise organizations • Demonstrated success leading complex commercial negotiations and enterprise sales activities • Knowledge of enterprise healthcare organizations, business priorities, and decision-making processes • Ability to develop and execute enterprise account strategies • Skill in building executive relationships and influencing complex stakeholder groups • Ability to identify, qualify, and advance enterprise growth opportunities • Skill in developing executive narratives and business cases • Ability to orchestrate cross-functional resources around a unified account strategy • Skill in leading complex enterprise sales cycles and negotiations • Ability to assess customer business needs and position solutions consultatively • Skill in forecasting, pipeline management, and commercial planning • Ability to mentor peers and contribute to organizational capability building • Bachelor’s degree in business or healthcare field • Ability to travel approximately 25–50% • Nice to have: experience selling to or managing relationships within large healthcare systems, IDNs, academic medical centers, multi-site provider organizations, or other complex healthcare environments • Nice to have: experience supporting workforce development, learning technology, compliance, competency management, quality improvement, clinical education, healthcare operations, or related solutions • Nice to have: experience with MEDDPICC, mutual action plans, strategic account planning, value-based selling, cross-functional initiatives, mentoring, or leadership capacities

🏖️ Benefits

• Fantastic health and wellness benefits package • Outstanding 401k match • Flexible PTO program • Generous and inclusive parental leave policy • Relias pays for the employee portion of the monthly healthcare premium • Flexible work environment with onsite and work from home options • Active Employee Resource Groups open to all employees • Comprehensive onboarding program • Growth and career advancement opportunities • Leadership development, professional development curriculums, and Nanodegree options in technology and data science • Professional development through conference attendance and participation in organizations like NC Tech • Onsite 321 Coffee Shop providing free coffee and pastries to employees

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