Customer Success Partner, Agency

🔥 0 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $82k - $98k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Serve as the primary strategic partner for agency organizations • Advise on scaling influencer programs across clients • Build deep stakeholder relationships across teams • Drive strategic business reviews and growth planning • Identify opportunities and risks using data • Collaborate cross-functionally to ensure customer experience • Act as a thought partner on program governance and measurement frameworks • Maintain account documentation for proactive management

🎯 Requirements

• 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership) • Passionate and knowledgeable about influencer marketing • Deep understanding of agency structures • Skilled at leading senior-level and executive conversations • Highly organized and self-directed • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

🏖️ Benefits

• Health insurance, dental and vision coverage • 15 days vacation, floating and set holidays • Wellness allowance • Paid parental leave • 401k plan for savings • Work from home stipend • Surprise meal stipends