Partner Success Specialist

🔥 0 minutes ago

🐎 Kentucky, Maine, +3 more states – Remote

🐎 Kentucky – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote 🍁 Vermont – Remote

💵 $43.4k - $70.9k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Curriculum Associates

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1976

📚 Education

🤝 B2B

Education • B2B

Curriculum Associates is a company that partners with educators to make classrooms better places for teachers and students. They focus on providing evidence-based instructional materials and assessments, such as the i-Ready platform, which supports personalized learning and helps teachers differentiate instruction. Their offerings include diagnostics, mathematics, reading, and writing programs, aimed at improving student outcomes from kindergarten to 8th grade. Curriculum Associates also conducts research to understand and enhance the state of student learning. The company has recently expanded by acquiring SoapBox Labs, a leader in voice AI technology, emphasizing their commitment to equity-driven learning experiences.

📋 Description

• Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience • Consistently use outlined tools and processes to ensure assigned educator accounts are set-up for successful implementation • Utilize implementation health data to identify and address areas of concern within implementations • Demonstrate proficiency in manipulating i-Ready Assessment and Instruction data in Excel • Fulfill ad hoc reporting needs in support of specific implementation requests • Help secure renewals of assigned accounts through development of strong relationships • Identify potential opportunities for product expansion within existing implementations • Support territory pilot strategy with new and existing users

🎯 Requirements

• Associate’s Degree or equivalent experience • 1 year or more experience in customer service, sales, or teaching (or a combination) • Proficiency with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) • Strong listening and communication skills – both oral and written • Strong interpersonal and customer centric skills • Results oriented – follow through to complete assignments, self-starter, able to work independently and collaboratively • High attention to detail and ability to follow complicated directions • Effective decision making, ownership, and accountability

🏖️ Benefits

• health insurance • dental insurance • vision insurance • basic life insurance • 401k plan with employer match • flexible vacation and sick policy • twelve paid holidays • winter office closure between Christmas and New Year's • additional perks and benefits