Head of Customer Success

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Credo AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $12.8M Series A on 2022-05

Consulting • Healthcare • Marketing

Credo AI is a company specializing in AI governance solutions. Their platform helps enterprises adopt, scale, and govern artificial intelligence safely and effectively by aligning people, processes, and technology. Credo AI offers an advisory service, an AI Governance Academy for learning, and a comprehensive governance platform with tools such as an AI registry, risk center, and regulation automation. The company provides solutions tailored for various use cases, including generative AI guardrails and vendor risk assessments. With a focus on responsible AI, Credo AI aims to make AI a trusted competitive advantage for businesses by ensuring compliance with emerging regulations and standards such as Colorado SB21-169, EU AI Act Readiness, and ISO/EIC 42001.

📋 Description

• Define and execute the Customer Success strategy to achieve measurable business outcomes and long-term customer value • Build and scale a world-class enterprise Customer Success organization • Develop repeatable methodologies, playbooks, health models, success plans, and lifecycle processes • Serve as a trusted advisor to executive stakeholders at strategic accounts • Drive enterprise adoption, measurable outcomes, expansion, and long-term retention • Partner with Sales on customer transitions, expansion opportunities, and customer lifetime value • Collaborate with Product, Engineering, and AI Advisory to inform product strategy and roadmap priorities • Lead executive business reviews and strategic account planning • Build scalable customer operations, forecasting, metrics, health frameworks, and executive reporting • Recruit, develop, coach, and inspire the Customer Success team • Champion customer needs and a customer-first mindset across the organization

🎯 Requirements

• Experience building and scaling an enterprise Customer Success organization through significant growth, ideally from approximately $10M to $100M ARR • Proven success leading strategic customer relationships with Fortune 500 and Global 2000 organizations • Extensive experience managing complex enterprise accounts with approximately $500K to $5M+ annual contract values • Experience driving adoption and measurable business outcomes for highly technical software platforms, preferably AI, machine learning, data, cybersecurity, governance, or enterprise infrastructure products • Demonstrated success building expansion motions that generate growth through customer value • Strong executive presence and ability to influence C-level stakeholders • Experience partnering with Product and Engineering to translate customer insights into roadmap priorities • Familiarity with AI governance, Responsible AI, cybersecurity, privacy, risk management, or highly regulated industries strongly preferred • Experience building customer success operating models, customer health frameworks, and scalable post-sales processes • Data-driven leadership with operational rigor, relationship-building skills, and people-development ability • AI fluency or willingness to learn is a requirement • Leads with humility, curiosity, and passion for customer outcomes • Builds high-performing teams through coaching and development • Inspires trust through transparency, accountability, and follow-through • Strategic mindset with willingness to be hands-on • Comfortable with ambiguity and building systems, teams, and processes from the ground up • Believes exceptional customer experiences are created by exceptional employee experiences • Nice to have: experience in AI governance, Responsible AI, GRC, cybersecurity, data governance, or enterprise AI platforms • Nice to have: experience in highly regulated industries such as financial services, healthcare, government, or critical infrastructure • Nice to have: previous Head of Customer Success, VP of Customer Success, or senior customer executive experience in a high-growth enterprise SaaS company • USA-based role with Pacific Time Zone preferred • Permanent US work authorization required by the application form

🏖️ Benefits

• Competitive Salary and Equity • Health, dental, and vision coverage • Ergonomic benefit for work equipment • Coworking space costs covered • In-person meetups covered • Unlimited time off • Up to 12 weeks of paid parental leave • 401(k) plan for employees (US only) • Fully distributed remote work • Company-wide offsites multiple times a year