Senior Content Marketing Manager

🕒 June 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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Crescendo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $50M Series C - Crescendo on 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo is an AI-native contact center and CX platform that combines continuously operated AI assistants with human CX specialists to deliver guaranteed outcomes across chat, voice, email and other channels. They provide multimodal AI assistants (chat, voice, email, shopping assistant) plus operational AI for continuous optimization, managed BPO services, CRM and SaaS integrations, and industry-focused solutions for retail & e-commerce, financial services, connected devices, and health & wellness. Crescendo emphasizes outcome-based pricing, performance guarantees, SOC-2 and HIPAA compliance, and rapid deployment to improve customer satisfaction, reduce response times and lower costs.

📋 Description

• Thought Leadership & Research: Ghost-write and co-create with CEO and leadership team. • Original research: Commission and produce data stories. • Campaigns & Launches: Build content arcs for product announcements and press releases. • Competitive campaigns: Create engaging content that drives displacement. • Webinars & Events: Own the webinar program from topic selection to execution.

🎯 Requirements

• 6-8 years in B2B content marketing, ideally at a technology company in a category-creation or high-growth phase • A portfolio of work you're proud of — thought leadership, research reports, campaign content, case studies • Genuine AI fluency • Strong editorial instincts • Comfortable working with technical subject matter experts to extract insight • Experience owning a webinar or event content program • Track record of connecting content decisions to pipeline outcomes.

🏖️ Benefits

• Crescendo is proud to be an equal-opportunity workplace. • We value diversity, inclusion, equity, and belonging. • Reasonable accommodations for qualified individuals with disabilities in our job application process.