AI Strategist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Identify automation and augmentation opportunities across the customer's contact center and wider customer experience operation • Prioritize initiatives by expected ROI and build business cases • Build and maintain the customer's enterprise AI roadmap • Align CX, Operations, Product, Sales, and IT stakeholders on priorities, sequencing, and success criteria • Use conversation data to surface customer friction and emerging trends • Identify operational inefficiencies and recommended improvements • Share Voice of Customer insights with customer leadership and Cresta product teams • Measure and report business impact using metrics such as containment, handle time, conversion, CSAT, and cost to serve • Stay current on Cresta features and bring relevant capabilities to customers • Pilot emerging AI capabilities, define success criteria, and decide whether to scale them • Optimize live AI Agents by analyzing performance, reviewing conversations, and recommending prompt, workflow, and configuration changes • Coordinate deployments with FDEs, FDPMs, and customer teams • Measure realized value after launch against the original business case

🎯 Requirements

• 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles, ideally with AI or LLM-first products • Track record of building roadmaps, prioritizing by ROI, and writing business cases that senior stakeholders approve • Strong data skills, including analyzing conversation or operational data, designing experiments such as A/B tests, and monitoring performance • Working knowledge of LLM-based AI agents, including prompts, tools or function calling, and retrieval-augmented generation • Ability to read and reason about system behavior and discuss tradeoffs with engineers; production coding is not required • Experience leading cross-functional work and influencing senior customer stakeholders across CX, Operations, Product, Sales, and IT • Excellent written, verbal, and presentation skills • Strong project management skills and a bias for action • Curious, self-driven, and comfortable learning quickly in a fast-moving startup environment • Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent experience • Familiarity with customer support and contact center operations, including AHT, FCR, containment, and QA • Experience with conversation intelligence, speech analytics, or voice-of-customer programs • Background in management consulting, product management, or forward deployed roles • Experience in a startup or high-growth SaaS environment • Comfort with SQL or a BI tool for self-serve analysis

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity included in total compensation