Data Science Intern – Customer Success

🕒 May 7

🇺🇸 United States – Remote

👨‍🎓 Internship

⚪️ Entry-level

📊 Data Scientist

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Collect, clean, and preprocess structured and unstructured data • Perform exploratory data analysis to identify trends and insights • Build and evaluate machine learning models under guidance • Develop data visualizations and dashboards to communicate findings • Assist in deploying models and monitoring their performance • Work with large datasets using tools like Python, SQL, and cloud platforms • Document processes, experiments, and results clearly • Participate in team demos, feedback sessions, and learning opportunities.

🎯 Requirements

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field. • Experience writing code in Python (or another general-purpose language). • Strong interest in artificial intelligence, machine learning, or software engineering. • Basic understanding of statistics and machine learning concepts • Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch • Experience with SQL and working with databases • Strong analytical and problem-solving skills • Excellent communication skills and willingness to collaborate with teammates and customers.

🏖️ Benefits

• This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.