Engagement Manager – Professional Services Sales

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Logo of Cresta

Cresta

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers • Scope AI Agent deployments, including conversational design, integration, and outcome configuration, as well as core-platform services • Drive services attach and bookings on new and expansion deals • Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin • Build the repeatable process, templates, and pricing logic that let this function scale

🎯 Requirements

• 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales) • Track record of driving services attach and bookings — not just processing paperwork • Technical fluency to scope complex deployments • Conversational AI / contact-center AI experience strongly preferred • Comfortable pricing and defending services value directly with enterprise customers • Deal desk or commercial-contracting exposure a plus

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend • Variable compensation • Equity

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