Partner Program Director

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🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📋 Program Manager

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own the relationship with Cresta’s Partners and work with the internal Partner Team • Act as a trusted advisor to partners, helping them invest in and scale their Cresta practice • Guide partners on creating collaborative, long-term relationships • Serve as the primary point of contact for technology and solution partners • Develop partner success plans that increase partner self-sufficiency • Design and execute onboarding and ongoing enablement programs • Collaborate with partners to define and execute joint go-to-market strategies • Align partner business objectives with Cresta's capabilities • Work cross-functionally to drive successful partner outcomes • Collaborate with sales teams to support partner-sourced opportunities • Monitor and improve solution adoption and partner performance metrics • Identify and resolve partner-reported technical gaps

🎯 Requirements

• 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. • Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences. • Ability to translate business requirements into technical solutions. • Proven ability to work cross-functionally with Sales, Product, and Engineering teams. • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. • Strong project management and organizational skills.