Partner Success Director

🕒 June 8

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 52%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own the relationship with Cresta’s partners • Work with the internal Partner Team to showcase and enable Cresta’s platform for partners and potential mutual customers • Guide partners in creating mutually beneficial, collaborative, and long-term relationships with Cresta • Serve as the primary point of contact and platform expert for technology and solution partners • Develop partner success plans and maturity roadmaps to increase partner self-sufficiency, solution adoption, and long-term business impact • Design and execute partner onboarding and ongoing enablement programs • Align partner business objectives, industry expertise, and strategic priorities with Cresta’s capabilities and market opportunities • Collaborate cross-functionally with Product, Professional Services, Sales, and Enablement teams • Define and execute joint go-to-market strategies with partners • Support partner-sourced and partner-influenced opportunities • Identify and develop joint use cases, industry solutions, and vertical-specific opportunities • Monitor, report on, and improve solution adoption, partner performance metrics, and partner health • Identify market trends, partner needs, and product gaps and provide recommendations to Product and Leadership • Drive resolution of partner-reported technical gaps, friction points, and product feedback • Develop scalable training programs, customer- and partner-facing collateral, and sales assets • Establish and promote best practices for consistent partner deliverables and customer experiences

🎯 Requirements

• 10+ years of experience in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments • Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences • Ability to translate business requirements into technical solutions • Proven ability to work cross-functionally with Sales, Product, and Engineering teams • Excellent communication skills and ability to explain complex technical concepts clearly to diverse audiences • Strong project management and organizational skills

🏖️ Benefits

• Equity • Comprehensive benefits package for you and your family • Variable target compensation eligibility • Potential to exceed target earnings when goals are surpassed • Competitive, location-based pay

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