
51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.
🕒 May 27
🇺🇸 United States – Remote
💵 $120k - $175k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📉 Data Analyst
🦅 H1B Visa Sponsor
👻 Ghost score 40%
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51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.
• Own recurring reporting across Sales, Marketing, and Customer Success, including pipeline, win rates, ARR, funnel performance, churn/retention metrics, and usage data • Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce • Ensure reports are accurate, timely, and accessible to stakeholders • Identify trends and proactively surface insights • Design and build standard and mid-complexity dashboards for GTM stakeholders • Collaborate on architecture for high-visibility executive dashboards • Establish dashboard standards, refresh cadences, and data source documentation • Maintain a self-service reporting culture • Identify and eliminate manual, repetitive processes across the BD&I team and GTM stakeholders • Build automated workflows in Salesforce, Looker Studio, and adjacent tools • Document automation logic and maintain operational runbooks • Own complex and ambiguous ad hoc requests • Translate business questions into analytical frameworks and communicate findings in writing, dashboards, and live settings • Investigate data quality and Salesforce issues, drive root-cause resolution, and enforce data standards • Ensure GTM KPI definitions are consistent and documented
• 5–8 years in data analytics, business intelligence, or GTM/Revenue Operations, with meaningful experience at a startup or high-growth SaaS company • Demonstrated ability to operate autonomously in an ambiguous, fast-moving environment • Proven ownership of reporting across at least two GTM functions: Sales, Marketing, or CS • Strong proficiency in Looker Studio or comparable BI tool such as Tableau or Power BI • Hands-on experience with Salesforce, including reporting, data model, and CRM operations • Working SQL with BigQuery or equivalent cloud data warehouse experience • Strong written and verbal communication; comfortable presenting findings to leadership • Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
• Competitive compensation & equity, aligned with experience and market benchmarks • Comprehensive medical, dental, and vision insurance • Remote-first culture with opportunities for in-person collaboration • Professional development budget for courses, conferences, and ongoing learning • Generous PTO and holidays • Inclusive culture committed to diverse backgrounds and perspectives • Equity • Comprehensive benefits package for you and your family
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