Student Experience Associate – Mandarin-Speaking

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crimson Academies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2025

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Education • SaaS • Artificial Intelligence

Crimson Academies is an education venture studio that builds and scales innovative schools and the AI-native software that runs them. The group acquires and grows schools rethinking how students learn and operates a portfolio of five schools spanning primary and secondary education — including Crimson Global Academy (an online high school), Aotearoa Infinite Academy (tuition-fee-free online schooling for New Zealand), Future School (AI-enabled, project-based learning), Mt Hobson Academy (online primary/project-based learning and parent-led programs), and Summit Point School (specialist support for neurodiverse students). Crimson Academies also develops in-house platforms to support multi-campus operations and learning: a global Student Information System (Global SIS), TEMPO (a New Zealand SIS), Learning Lab (a learning management system with AI teaching assistants), Bright (global HR/credentialing), and an Enrolment platform. Headquartered in Auckland and led by CEO Penelope Barton and co-founder Jamie Beaton, the studio emphasizes AI-enabled learning, global scale, and building software and operations alongside schools.

📋 Description

• Deliver high-quality service to support positive student outcomes and increase satisfaction • Provide timely, personalized assistance to Mandarin-speaking CGA students and families • Serve as the primary point of contact for students and parents throughout the year • Communicate via WhatsApp and email, and manage calls on Zoom • Process subject changes, withdrawals, and re-enrollments • Use and maintain administrative and educational online systems • Run and improve parent/student onboarding processes • Organize orientation sessions and check-in calls • Localize onboarding and orientation processes for the Chinese market • Collaborate with academic, product, sales, admissions, and other CGA teams • Support projects that improve efficiency and scalability of student experience and support systems

🎯 Requirements

• Fluent written and verbal communication in English and Mandarin • Ability to work independently, prioritize effectively, and strategically solve problems • Significant learning adaptability and strong grasp of technology and systems • Ability to build rapport and trust with stakeholders, students, and families • Collaborative spirit open to feedback • Strong time and stress management skills • Empathy, resilience, and solution-focused thinking • Attention to detail and a high degree of flexibility • Availability Tuesdays to Saturdays from 1 pm to 10 pm in a GMT+8 timezone • Availability once a week for a meeting outside those hours to accommodate team members in different timezones