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911 Call Diversion Clinician

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đŸ”„ 49 minutes ago

đŸŒ” Arizona, Ohio, +2 more states – Remote

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đŸ’” $39 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

đŸ‘» Ghost score 0%

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Logo of Crisis Connections

Crisis Connections

201 - 500 employees

đŸ€ Non-profit

đŸ„ Healthcare

🌍 Social Impact

Non-profit ‱ Healthcare ‱ Social Impact

Crisis Connections is a non-profit organization dedicated to fostering resilience and wellbeing by connecting individuals to accessible and compassionate support. Operating for 50 years in the Seattle-King County area, they provide free, 24/7 crisis intervention services including the King County 988 Crisis Line, WA Recovery Help Line, and Teen Link for youth. Their mission focuses on supporting individuals experiencing emotional distress, mental health crises, and suicide prevention through various resources and community trainings, making a significant impact on the mental health landscape in their region.

📋 Description

‱ Provide risk assessment oversight, clinical decision making, and support to 911 Crisis Diversion Specialists through consultation and coaching during live calls ‱ Develop crisis intervention plans and coordinate referrals to essential community resources ‱ Monitor service delivery via phone and, in the future, chat/text ‱ Ensure callers receive emotional support and referrals to the appropriate level of care ‱ Directly oversee 911 Crisis Diversion Specialists and provide general oversight and direction to other staff during scheduled shifts ‱ Support staff in assessing risk of harm and mental illness and implementing clinical interventions and community resources ‱ Ensure screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services ‱ Provide ongoing and immediate feedback to Diversion Specialist and Information and Referral Specialist staff ‱ Ensure policies and procedures are followed by staff answering the line ‱ Identify callers known to the agency who may have case plans on file ‱ Ensure accurate and complete documentation in the assigned electronic health record ‱ Ensure fidelity to 988 Suicide and Crisis Lifeline risk assessment requirements and AIRS information and referral standards ‱ Maintain compassionate, respectful, professional, and recovery-oriented services ‱ Support training and job shadowing for new staff ‱ Maintain professional literature and behavioral health knowledge; complete at least 12 hours of approved training per FTE ‱ Attend assigned staff meetings and perform other duties as assigned

🎯 Requirements

‱ Candidates need to be located in WA, TX, AZ, or OH ‱ Mental Health Professional (MHP) status as defined by Washington Administrative Code (WAC 246-341-0515) and Revised Code of Washington (RCW 71.05 and 71.34) ‱ Must hold one active Washington credential or license: LICSW/LSWAIC, LMHC/LMHCA, LMFT/LMFTA, Psychiatric ARNP, Psychiatrist, Psychologist, Licensed Psychological Associate, Physician Assistant working under a psychiatrist, or Certified/Licensed Agency Affiliated Counselor ‱ Employees must maintain current licensure and fulfill continuing education requirements ‱ Additional certifications in crisis intervention, suicide prevention, or trauma-informed care are strongly encouraged ‱ Clinical expertise in crisis intervention, de-escalation, and mental health ‱ Ability to sit or stand for lengthy periods ‱ Ability to wear a headset or earphones while taking calls and attending meetings ‱ Ability to manage several IT/software platforms simultaneously in a moderately noisy and distracting environment ‱ Ability to work with conversations involving suicide, mental health issues, and crisis situations ‱ Successful background check including Criminal History Report and Reference Check ‱ Successful basic Computer Skills assessment ‱ Smartphone capable of downloading the Microsoft Multi-factor Authentication application ‱ High-speed internet, preferably wired ethernet; no cellular or hotspots ‱ Quiet and confidential designated working area

đŸ–ïž Benefits

‱ Annual wage increases ‱ Generous Paid Time Off & 12 Paid Holidays ‱ Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers ‱ Discount on ORCA transit pass ‱ Free Parking & Flexible Schedules ‱ Growth opportunities ‱ Self-care tools & weekly check ins with your supervisor ‱ Short-term and long-term disability ‱ Flexible Spending Accounts (FSA) ‱ 403B Retirement Plan ‱ Voluntary Benefits

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