Crisis Call Specialist, Swing & Graveyard Shift

🔥 0 minutes ago

🌵 Arizona, Ohio, +2 more states – Remote

🌵 Arizona – Remote 🏈 Ohio – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Crisis Connections

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201 - 500 employees

Mission: To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

📋 Description

• Provide high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text • Respond to 988 calls, or chats and texts, with empathy and professionalism • Conduct suicide and behavioral health risk assessments • De-escalate high-intensity situations using evidence-based practices • Collaborate with on-shift clinicians when elevated risk is identified • Create safety and action plans with callers • Provide referrals and connections to community resources • Complete accurate and timely documentation • Maintain confidentiality and adhere to all program and organizational protocols

🎯 Requirements

• High School Diploma or GED plus four (4) years of full-time behavioral health experience OR an equivalent combination of education and experience • Strong verbal and written communication skills • Ability to multitask across multiple software platforms • Comfort working independently during evening or overnight hours • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire.

🏖️ Benefits

• Comprehensive training and clinical supervision • Fully remote work environment • Union-represented position with stability and support