Crisis Counselor Supervisor, Bilingual

🔥 0 minutes ago

🏄 California, Colorado, +19 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $26 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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Crisis Text Line

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

💰 $23.8M Series B on 2016-06

Healthcare • Non-profit • Social Impact

Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.

📋 Description

• Perform active rescues when texter safety has been identified as imminent risk • Monitor volunteer Crisis Counselor conversations for training adherence and quality support • Work with volunteer Crisis Counselors to provide coping skills and exercise safety protocols in high-risk situations • Assist volunteer Crisis Counselors in identifying texter needs and developing support and safety plans • Ensure volunteer Crisis Counselors adhere to the code of conduct and escalate if required • Provide real-time feedback on conversation quality • Participate in trainings and internal working groups to increase quality service delivery • Provide real-time guidance and support to remote volunteer Crisis Counselors • Step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting

🎯 Requirements

• 3+ years of crisis intervention work experience beyond volunteerism • Fluent in English and Spanish, written and verbal • Ability to work flex shifts outside assigned shifts, up to 12 hours per week, including weekends, nights, and holidays • Ability to work the listed schedule • Intermediate skills in G-suite and communication applications • Call center experience • Ability to work daytime meetings with advance notice when required • Ability to accommodate daytime training and onboarding during the first several weeks • Legally authorized to work in the United States for any employer • No employment visa sponsorship available • Must be 18 years of age or older

🏖️ Benefits

• Remote-only position • Flexible shifts as needed • Part-time, non-exempt role with a set hourly rate of $26.21 • Opportunity to participate in trainings and internal working groups