Senior Key Account Operations Specialist

🔥 1 hour ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crocs, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🍽️ Food & Beverage

🏥 Healthcare

🏨 Hospitality

Food & Beverage • Healthcare • Hospitality

Crocs, Inc. is a renowned American footwear company that is best known for its iconic foam clogs. The company offers a wide range of casual footwear for men, women, and children, including sandals, slippers, and boots. Crocs also features various themed decorations called Jibbitz that allow customers to personalize their shoes. The brand prioritizes comfort and practicality in its designs, making it popular among diverse age groups. With widespread availability, Crocs continues to innovate in footwear for both everyday and specialized environments, such as nursing and hospitality.

📋 Description

• Support operational execution for Canadian wholesale key accounts • Serve as the primary operational contact for assigned key accounts • Build and maintain relationships with account operations teams • Facilitate Monthly Business Reviews and Quarterly Business Reviews • Align with sales and account management on joint business plans • Oversee the end-to-end lifecycle of customer orders from entry through delivery • Monitor allocations, inventory, and shipping performance • Collaborate cross-functionally to resolve escalations • Prepare and present operational scorecards and KPIs • Analyze trends and root causes and provide actionable recommendations • Identify and champion workflow, process, and customer-satisfaction improvements • Pilot tools, dashboards, and automation initiatives • Optimize shipping lanes and resolve exceptions • Document best practices and establish standardized playbooks • Minimize chargebacks, cancellations, and lost sales • Partner with sales and operations to identify mutual-value opportunities • Work with Sales, Planning, Logistics, Finance, and IT • Represent account priorities in internal discussions • Contribute to enterprise customer-operations initiatives

🎯 Requirements

• 3–5 years of experience in customer operations, account services, or supply chain management (wholesale/retail industry preferred) • Bilingual English/French communication skills (preferred) • Proven ability to manage customer-facing operational relationships with large or strategic accounts • Strong facilitation skills, with experience leading structured business reviews and delivering performance insights • Proficiency with SAP, Salesforce, and reporting tools • Advanced Excel and comfort with dashboards/data visualization • Excellent communication, influencing, and relationship-building skills • Continuous improvement mindset • Ability to adapt and thrive in pilot/innovation environments