Customer Success Manager

🕒 June 4

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Cropster

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🌾 Agriculture

SaaS • B2B • Agriculture

Cropster is a market-leading Software as a Service (SaaS) company providing comprehensive software solutions for the coffee industry. Their software is designed to enhance productivity and streamline operations for coffee farmers, roasters, cafe managers, and others involved in the coffee supply chain. Cropster offers a range of products, including tools for recording raw data, monitoring drying conditions, and improving inventory management. With AI-enhanced features and a focus on operational efficiency, Cropster helps its clients improve quality and reduce costs across multiple locations. Known for their flexible solutions and transparent pricing, Cropster is trusted across the globe for their professional support and innovative technology in coffee production and commerce.

📋 Description

• Serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships • Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements • Lead discovery calls, product demos, and consultative conversations with existing accounts • Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services • Partner with an expansive existing customer base to minimize churn and maximize value • Drive recurring revenue by identifying expansion opportunities and upselling existing customers • Analyze account performance and provide actionable recommendations for growth • Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities • Track and report on pipeline, account activity, and key metrics that support revenue growth. • Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives • Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives.

🎯 Requirements

• A Bachelor's degree in Business, Marketing, or a related field • Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction • Written and verbal fluency in English and Spanish • Strong communication and a passion for delivering a top-notch customer experience • Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities • Organized and self-motivated with strong analytical and problem-solving skills • Comfortable working independently in a fast-paced setting • A goal-oriented mindset and the persistence to follow through on sales opportunities • Experience in the coffee industry or familiarity with Cropster’s market is a plus • Proficiency in CRM platforms such as HubSpot or Salesforce is a plus • Understanding of technical SaaS products and subscription-based models • Willingness to travel occasionally (up to 15%) for industry events and customer visits.

🏖️ Benefits

• medical, dental and vision health plans • employer-provided HRA • 401k with employer contribution • budgets for education & wellbeing • professional development • remote work and home office • very flexible working hours without core hours • paid time for volunteer work • access to mental health support • discounts for really great coffee