Loan Support Administrator

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Answer inbound phone calls to the Loan Support team and log cases in the internal ticketing system • Provide daily loan-level support to company employees through the ticketing system, phone, email, and in-person questions • Provide guidance and troubleshooting for Loan Officers, Loan Processors, Underwriters, and others using loan origination systems and services • Assist Loan Officers and Loan Processors with loan eligibility and lending guideline questions • Perform loan-level administrative tasks within the loan origination system • Track tasks, activities, and time spent in the ticketing system • Collaborate with team members and work effectively as part of a team • Collaborate with subject matter experts in Underwriting, Closing, Secondary, Compliance, IT, and other departments

🎯 Requirements

• Associate’s degree or equivalent combination of education/experience, preferred • Minimum 2 years’ experience providing direct support and/or customer service to internal employees or customers • 1–2 years’ experience working in a mortgage production role, such as Loan Processor, Loan Officer, Loan Officer Assistant, Closer, Funder, Disclosure Desk, or Underwriter • Experience using Encompass360 Banker’s Edition in a production role, preferred • Experience utilizing a ticketing system to handle support questions, preferred • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements • Excellent customer service and communication skills • Proficient in Microsoft Word, Excel, and Outlook

🏖️ Benefits

• Competitive compensation plan • Medical insurance • Dental insurance • Vision insurance • 401K • Company-provided short-term disability • Employee assistance program • Wellness program • Robust benefits package