Guest Service Administrator

🔥 19 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

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Dexterra Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

📦 Logistics

🏥 Healthcare

⚡ Energy

Logistics • Healthcare • Energy

Dexterra Group is a leading provider of integrated facilities management and operational services across Canada and the United States. They offer a diverse range of services including facility management and operations, workforce accommodations, energy services, and forestry services. Dexterra Group caters to various sectors such as airports, transit, construction, defense, education, energy and resources, government, healthcare, and retail. Their approach focuses on partnering with clients to create and optimize exceptional experiences, providing innovative solutions tailored to individual client needs. Dexterra is committed to safety, quality, and community engagement, leveraging extensive regional expertise to ensure the success of their clients' operations.

📋 Description

• Welcome guests and provide introductory information about the site • Serve as the first point of contact for guest and client inquiries via phone and email • Allocate guest rooms and issue room keys and access cards • Manage guest check-in and check-out • Maintain accurate guest names, room assignments, and dates of stay • Enter data into occupancy and property management systems • Forecast occupancy based on bookings and client schedules • Run and distribute occupancy, arrival/departure, and utilization reports • Support site planning through guest and occupancy reporting • Maintain database accuracy for room bookings, payments, and multiple data sources • Provide information on camp rules, policies, and services while gathering feedback • Assist with administrative review of safety documentation, time sheets, and maintenance records • Prepare reports using MS Excel and documentation in MS Word • Assist the Site Manager with day-to-day administrative and operational support tasks

🎯 Requirements

• Completion of post-secondary education in Hospitality, Business Administration, or a related field • Minimum 1 year of logistics, hotel guest services, and/or administrative experience • Minimum 1 year of accounting or administrative experience • Experience may include receiving reports, work orders, payroll data entry, invoicing, and billing • Strong attention to detail and ability to maintain accurate guest and occupancy records • Intermediate proficiency with Microsoft Office, including Excel and Word • Property Management Systems or hospitality software experience is an asset • Strong customer service skills with a professional, organized, and responsive approach

🏖️ Benefits

• Remote work option • Equal opportunity employment • Disability-related accommodations during the hiring selection process • Special needs accommodation at all stages of the application process