Senior Corporate Processing Team Lead

🕒 May 26

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Logo of CrossCountry Mortgage, LLC

CrossCountry Mortgage, LLC

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Supervise the day-to-day activities of the Corporate Loan Processing Team • Answer questions and assist with daily needs • Oversee and delegate loans to the team • Communicate loan statuses to branches • Keep abreast of loan processing issues • Provide exceptional customer service to CrossCountry Mortgage branches • Oversee all aspects of the Corporate Loan Processing Team including pipeline management, employee development, coaching, training, quality control checks and performance management • Respond to loan level and system questions with accuracy • Assist with Underwriting and Closing escalations • Collaborate and manage business relationships with Branch Managers and Operations staff • Schedule and conduct weekly pipeline calls and one-on-one calls • Ensure accurate timekeeping for the team

🎯 Requirements

• High School Diploma or equivalent • Minimum of 5 years’ residential mortgage processing experience required • Prior Team Lead/Management experience required • Knowledge of RESPA guidelines and all mortgage and consumer lending regulations • Experience with Encompass • Excellent analytical, prioritization and communication skills • Proficient with Microsoft Office Suite

🏖️ Benefits

• Competitive compensation plan • Robust benefits package including medical, dental, vision • 401K • Company-provided short-term disability • Employee assistance program • Wellness program

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