AR Specialist – Medical Billing

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🕒 May 31

🗽 New York, North Carolina, +1 more states – Remote

🗽 New York – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏥 Medical Billing and Coding

🚫👨‍🎓 No degree required

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Crossroads

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Crossroads is an outpatient treatment provider for people dealing with substance use disorders, specializing in medication-assisted treatment (MAT). They offer a comprehensive approach to recovery, including FDA-approved medications, peer support, care coordination, counseling, and contingency management, personalized to the unique needs of each patient. By providing convenient access to services through a 24/7/365 patient access center, virtual appointments, and their Instant Intake® service, Crossroads facilitates recovery journeys across multiple states, such as Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Dedicated to high-quality, evidence-based care, Crossroads supports their community with resources and partnership programs to ensure a compassionate and successful path to recovery.

📋 Description

• Performs all duties and responsibilities in accordance with local, state, and federal regulations and company policies • Utilize and apply industry knowledge to resolve new and aged accounts receivables by working various account types, including but not limited to professional claims, governmental and/or non-governmental claims, denied claims, aged accounts, high priority accounts, high dollar accounts, reimbursements, credits, etc • Leverage available resources and systems (both internal and external) to analyze patient accounting information and take appropriate action for payment resolutions, document all activity in accordance with organizational and client policies • Communicate professionally (in all forms) with payer resources to include websites/payer portals, e-mail, telephone, customer service departments, etc • Maintain quality and productivity results at a level that meets departmental standards as measured by a daily/weekly/monthly average • Reviews claims data and supporting documentation to identify coding and/or billing concerns • Ability to interpret payer contracts and identify contract variances affecting reimbursement • Utilize knowledge of the cash posting processing to obtain the necessary information to resolve misapplied payments • Demonstrate clear proficiency in third-party billing requirements to include federal, state, and commercial/managed care payers • Interpret claim scrubber edits/rejections and takes appropriate action necessary to resolve issues • Seek resolution to problematic accounts and payment discrepancies • Prepare appeal letters for technical denials by accessing specific payer appeal forms, submitting appropriate medical documentation, and tracking appeal resolution • Analyze accounts with critical thinking; consider payer contracts and billing guidelines to ensure one-touch resolution • Further responsibilities may include reviewing insurance credit balances to determine root cause and take the steps necessary to resolve the account • Identify denials trends, root cause, and A/R impact • Serve as a resource to other team members and assist Team Leads with identifying A/R and denials trends • Other Duties as Assigned

🎯 Requirements

• Must have had at least 2 years accounts receivable experience in a physician office setting • General Knowledge of HCPCS, CPT-4 and ICD-10 coding and/or medical terminology • Familiar with multiple payer requirements and regulations for claims processing • Must have a High School Diploma/GED

🏖️ Benefits

• Have a daily impact on many lives • Excellent training if you are new to this field • Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate • Community events that promotes belonging and education • Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events • Opportunity to save lives everyday! • Benefits Package • Medical, Dental, and Vision Insurance • PTO • Variety of 401K options including a match program with no vesture period • Annual Continuing Education Allowance (in related field) • Life Insurance • Short/Long Term Disability • Paid maternity/paternity leave • Mental Health day • Calm subscription for all employees