Director, Customer Success – Falcon Cloud Security

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $155k - $240k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Build, scale, and lead a global or regional Customer Success organization for Falcon Cloud Security • Hire, develop, and retain front-line managers and senior individual contributors • Own the Cloud Security customer success strategy, operating model, and coverage model • Define segmentation, engagement motions, and scalable playbooks • Drive gross/net retention, product adoption and consumption, time-to-value, CSAT/NPS, and expansion pipeline outcomes • Develop and grow leaders through coaching, mentoring, career paths, enablement, and succession plans • Serve as senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and executive stakeholders • Manage executive-level escalations and coordinate Support, Engineering, Product, and Services through resolution and root-cause remediation • Establish and manage portfolio-wide risk management, success plans, remediation plans, and renewals • Partner with Sales leadership on territory and account planning, forecasting, QBRs, and growth execution • Partner with Product Management and Engineering as the voice of the customer and influence roadmap priorities • Forecast and secure headcount, budget, tooling, and resources • Define and report operational metrics and business reviews to senior and executive leadership • Champion continuous improvement and automation to reduce manual effort, scale coverage, and improve customer experience • Ensure the team bridges CrowdStrike and customers by helping operationalize Falcon Cloud Security across complex, multi-cloud architectures

🎯 Requirements

• Significant people leadership experience in Customer Success, Technical Account Management, or Support, including experience managing managers and leading distributed teams • Proven track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale • Bachelor's Degree in Computer Science or a related field, or equivalent work experience • Demonstrated ability to build organizations and operating models from the ground up in a high-growth, fast-changing environment • Strong business acumen with the ability to build and manage a plan, forecast, and budget • Excellent written and verbal communication skills with the ability to engage credibly from practitioner to C-suite • Strong problem-solving skills with the ability to implement systematic, scalable approaches • Deep understanding of how technology products and solutions solve business problems, and aptitude for complex technical architectures • Demonstrated experience partnering effectively with Sales, Product, and Engineering organizations • Ability to foster a positive, high-performance work environment • Ability to work remotely and willingness to travel up to 25% of the time • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Hands-on familiarity with public cloud platforms (AWS, Azure, GCP) and cloud-native architectures, including Kubernetes and containers • Experience with CNAPP, CSPM, CWPP, CIEM, DSPM, or DevSecOps tooling and workflows • Experience supporting customers through cloud migration or cloud security program maturity initiatives • Relevant cloud or security certifications (e.g., AWS/Azure/GCP, CCSP, CKA)

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Eligibility for bonuses • Equity grants • Health insurance • 401k • Paid time off