Manager, Enterprise Customer Success

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Define and execute account strategies driving retention, satisfaction, and revenue growth across key customer or partner portfolios • Lead, coach, and develop an account management team • Set clear goals, provide feedback, and build consultative relationship-management capabilities • Build and deepen senior-level relationships with customer and partner stakeholders • Act as a trusted advisor on how Zillow solutions support business objectives • Coordinate with Sales, Product, Marketing, Operations, and Support to deliver a seamless customer experience and resolve complex account issues • Analyze account performance, pipeline, and health metrics • Identify risks, uncover growth opportunities, and recommend data-driven action plans • Oversee renewal and negotiation processes to secure long-term agreements • Standardize and continuously improve account-management processes, playbooks, and reporting

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field • 8+ years of experience in account management, customer success, or a closely related field, including experience managing complex customer or partner portfolios • 2+ years of people leadership experience in a customer-facing or revenue-generating function • Proven track record of driving account retention, expansion, and satisfaction in a fast-paced, matrixed environment • Experience leading cross-functional initiatives and navigating senior stakeholder relationships • Equivalent combination of education and experience may qualify • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Competitive base salary • Equity awards based on factors such as experience, performance and location • Remote work from a physical location of the employee’s choice • Equal employment opportunity and inclusive, innovative work environment • Disability or special-need accommodation