Partner – Alliances Business Operations Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives • Drive Partner Capabilities system roadmap evolution to support strategic objectives • Align with Go-to-Market teams on business priorities and policy implementation • Gather business requirements for new enhancements and initiatives • Serve as primary subject matter expert and escalation point for designated Partner capabilities • Manage system improvement lifecycle from discovery to implementation with stakeholder alignment • Implement data governance processes to ensure system performance and data integrity • Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities • Troubleshoot and resolve system defects and technical issues • Monitor system workflows to ensure stability and optimal performance • Create and maintain comprehensive system documentation and logical workflows • Coordinate cross-functional documentation of processes and Partner integration workflows • Collaborate with IT on requirements, documentation, user stories, testing, and training • Lead change management, including training materials and transition documentation

🎯 Requirements

• Bachelor's degree • 5+ years of Channel/Partner Program/Operations experience • Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning • Extensive Salesforce expertise • Experience in fast-growing SaaS environments • Strong analytical skills with ability to identify anomalies • Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours • Excellent project management and communication skills • Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack, and BI tools (Tableau preferred) • Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe