Knowledge Management Analyst – Change Management

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🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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CSCI Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

Consulting • Enterprise

CSCI Consulting is a nationally-recognized consulting firm that specializes in management consulting, enterprise IT, and financial management services. The company serves clients in federal, state, and commercial markets. CSCI Consulting is dedicated to enhancing client projects with extensive capabilities in project life-cycle management, improving technical environments, and supporting financial transparency and audit readiness. The firm prides itself on a people-first culture, promoting teamwork, learning, and career growth among its employees.

📋 Description

• Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures • Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed • Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials • Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff • Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability • Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners • Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures • Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures • Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations • Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible • Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements

🎯 Requirements

• Active Secret Clearance required • Bachelor's degree in Business Administration, Communications, Knowledge Management, Information Systems, Public Administration, Technical Writing, or related field; equivalent experience may be substituted • 5-10+ years of experience supporting knowledge management, documentation governance, operational readiness, training support, or enterprise system implementations • Experience organizing and managing large volumes of project documentation in structured repositories and document management platforms • Strong understanding of document lifecycle management, version control, approval workflows, and content governance • Experience creating and maintaining SOPs, job aids, quick reference guides, FAQs, knowledge articles, training materials, and support documentation • Ability to coordinate effectively across business, technical, PMO, training, and stakeholder teams • Experience supporting compliance-driven environments requiring formal documentation controls and audit readiness • Creativity and adaptability in problem-solving • Ability to work with clients to understand their needs • Strong organizational and time-management skills • Excellent written and verbal communication skills • Professional presence.

🏖️ Benefits

• Competitive salaries • Generous Paid Time Off (PTO) package • Paid holidays aligned to the Federal calendar • Full health benefits including medical, dental, vision, and life insurance • 401(k) retirement plan • Team building events • Professional development support