Senior Technical Account Manager – Public Sector/Gov

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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👻 Ghost score 0%

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Serve as primary technical contact and augment customer support teams • Onboard new customers to the CrowdStrike platforms • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices • Serve as customer advocate with internal CrowdStrike stakeholders • Engage with customers at all levels, from the front lines of the SOC to the C-suite • Research customers’ technical issues and follow up with recommendations and action plans • Escalate customer issues to management when appropriate • Maintain control of overall resolution for escalated cases, leading cross-functional groups as needed • Leverage internal technical expertise, development engineers, knowledge base, and internal tools to provide effective solutions • Create knowledge base content to capture new learning • Participate in technical communications to share best practices and learn about new technologies and complementary security applications • Identify renewal risk and collaborate with internal teams to ensure successful renewal • Support sales teams in identifying account expansion opportunities • Drive support cases to ensure timely resolution

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Experience working with Windows Server Operating Systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer succes • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements • Bachelor’s Degree in Computer Science or equivalent • CISSP or ITIL Certification • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization • Deep expertise in Linux and Mac platforms • Python Scripting and RestAPI experience

🏖️ Benefits

• Eligibility for bonuses • Equity grants • Health insurance • 401k • Paid time off • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities