Senior Customer Delivery Specialist – Payments

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $61.5k - $98.4k / year

⏰ Full Time

🟠 Senior

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

📋 Description

• Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success • Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness • Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes • Build long-term trust and hand off customers to Customer Success once live • Actively participates in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client’s expectations for service and support • Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality • Coordinate tickets to ensure timely resolution and customer satisfaction • Escalate tickets, as appropriate • Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios.

🎯 Requirements

• A bachelor’s degree in business, finance, or a related field • 5-8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles • Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants • Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations • Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools • Ability to translate complex payment workflows into clear customer guidance • Excellent project management skills with the ability to manage multiple complex implementations simultaneously • Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals • Are proficient in English in a business environment.

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!