Home Services Advocate I

🕒 October 2

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

C Spire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $26.2M Grant on 2023-08

Consulting • Logistics • Telecommunications

C Spire is a technology company specializing in providing advanced wireless communication solutions along with home internet services. They offer a variety of plans for both business and personal customers, emphasizing customer support and technology consulting. C Spire also boasts a nationwide 5G network and promotes exclusive fiber home internet services available in select areas. Their aim is to empower businesses and households with innovative connectivity solutions and trustworthy IT support.

📋 Description

• Meet or exceed productivity standards, including AHT, calls per rep, idle time, and one-call resolution • Own and resolve customer billing, equipment, and service issues • Follow troubleshooting, escalation, and dispatch procedures • Provide accurate service and equipment information professionally and courteously • Explain complex technical concepts in simple terms • Maintain knowledge of internal products, services, and competitor offerings • Navigate personal computers, handheld devices, video components, internet platforms, and accessories • Enter accurate information into customer management systems and complete required call documentation • Collaborate with teammates and leadership • Research and resolve issues independently using available tools and critical thinking • Adapt to new products, applications, and operational updates • Meet customer satisfaction standards based on survey and quality evaluation results • Maintain an organized workspace and meet dress code, schedule, and attendance expectations • Protect company assets from fraud and unnecessary risk • Perform additional duties as assigned by management • Serve as the first point of contact for residential customers experiencing video, phone, and internet service issues • Resolve concerns, escalate complex issues, and deliver prompt, professional support

🎯 Requirements

• High school diploma or recognized equivalent • Two years of customer service or general business experience • Strong communication, reading, spelling, and typing skills • High degree of comfort with technology-based solutions and products • Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen • Must be willing to work a flexible schedule including Saturdays • Occasional kneeling, standing, and movement around the call center or lab are required

🏖️ Benefits

• Competitive Compensation Package • Blue Cross Blue Shield Health Insurance • Dental coverage • Tuition Assistance Programs • Complimentary Wireless Service & Device (available to team members in our wireless footprint) • 401k Match • Teladoc Telemedicine • WellBeacon Wellness Program • Paid Talent Referral Opportunities • Tailored learning paths for every position • Career growth and learning opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume