Customer Solutions Partner

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

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CSW Industrials Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🔧 Hardware

⚡ Energy

B2B • Hardware • Energy

CSW Industrials Inc. is a diversified industrial growth company that designs, manufactures, and markets niche, value‑added products for professional trades and commercial construction markets. Through a portfolio of operating brands (including providers of HVAC/R and contractor supplies, engineered building components like fire- and smoke-rated opening protective systems, grilles and railings, and specialized lubricants and sealants) it serves HVAC/R, plumbing, electrical, construction, energy and other industrial end markets. The company emphasizes disciplined capital allocation, strategic acquisitions, employee safety and sustainability while selling primarily to professional and commercial customers.

📋 Description

• Manage a growing volume and complexity of inbound calls, tickets, and chats related to customer orders, shipment delays, back orders, sales enablement, etc. • Resolve customer concerns, problems, and discrepancies by clarifying issues within a given authority and following up with a customer to ensure a complete resolution. • Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards. • Keep records of customer interactions, update customer accounts, and file documents. • Identify and assess customers’ needs to achieve a winning customer experience. • Build sustainable relationships and trust with internal and external customers through open and interactive communication. • Follow communication procedures, guidelines, and policies. • Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

🎯 Requirements

• 2+ years of experience working in a customer service position • Familiarity with CRM/JDE systems and practices • Experience with detailed data entry and problem solving within an ERP system • Must reside full-time in the continental US

🏖️ Benefits

• comprehensive medical, dental and vision plans • 401(k) • pension • life insurance • paid time off program with paid holidays • various wellness programs