Patient Experience Representative

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CTCA

WebsiteLinkedInAll Job Openings

- employees

📡 Telecommunications

📱 Media

Telecommunications • Media

CTCA is an independent, informational website focused on the Canadian telecommunications industry. It publishes articles, guides, and commentary about Canadian telecom companies, industry trends, events, associations, and related topics; it serves as a news and resources hub rather than an official regulator or trade association.

📋 Description

• Serve as the primary point of contact for prospective patients, caregivers, and referral phone calls and chats • Listen to and understand caller and chatter needs • Guide patients and caregivers through appropriate care pathways • Explain the organization’s key differentiators accurately and confidently • Follow up on leads and work with scheduling to arrange appointments • Acquire, maintain, and demonstrate specialized knowledge of oncology, non-oncology cancer treatments, insurance offerings, and hospital specialties • Deliver customer service and patient acquisition goals • Understand prospects’ needs and barriers and leverage organizational offerings to schedule appointments at City of Hope locations

🎯 Requirements

• College education (BA, BS) in Business, Marketing, Sales, Healthcare-related field, or similar preferred • Working knowledge of healthcare services and oncology preferred • Experience working with computer applications • Excellent customer service skills • Strong interpersonal and communication skills • Verbal fluency and facilitative influence over the telephone and computer • Strong closing skills • Achievement-oriented and committed to continuous learning and improvement • Adaptable to ongoing changes, new initiatives, models, and processes • Appropriate internet service and speed to work effectively from home • Dedicated home workspace