Senior Field Service Engineering Specialist

🔥 0 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $88k - $132k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 1%

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Cummins Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏗️ Construction

💼 Consulting

🏥 Healthcare

💰 $75M Grant on 2024-07

Construction • Consulting • Healthcare

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Lead investigation and diagnosis of product and system issues, identify root causes, and recommend corrective actions • Support and execute failure analysis processes including PIR, CCR, HTD, and TSR • Document diagnostic findings and repair actions in designated systems and databases • Share technical knowledge and lessons learned through KMS, QSOL, training sessions, and cross-team collaboration • Serve as onsite technical expert and provide input into technical policies, decisions, and field strategies • Investigate complex and emerging field issues and deliver sustainable technical solutions • Collaborate with TTM, Engineering, and other internal teams during escalations to drive product improvements • Coach and mentor field service teams • Support field campaigns and VPI programs • Implement approved product fixes using structured problem-solving methods such as the Seven-Step Approach • Gather and translate technical information between engineering teams and service channels • Use data, testing, and field evidence to validate durable solutions and prevent repeat failures • Explain complex engineering concepts, documentation, and solutions to customers • Provide customer training and guidance on product use and integration • Gather information using data management tools and escalate issues when appropriate

🎯 Requirements

• College, university, or equivalent degree in Engineering or a related field is highly preferred; relevant experience equivalent required • Relevant intermediate-level work experience required • Prior experience in a technical role preferred • May require licensing for compliance with export controls or sanctions regulations • Ability to reside within 1-1/2 hours of Baton Rouge, LA, or the surrounding area • Experience supporting 15L and below products • Ability to work remotely with little supervision and manage one’s own schedule • Ability to support customers across North America remotely or onsite • Ability to support markets outside the standard scope at times • Required safety-related training based on CSSNA and CARE guidelines • Clear and concise technical communication and documentation using Write Smart guidelines • Multilingual capability desired but not required

🏖️ Benefits

• Remote work with little supervision • Ability to manage one’s own schedule • Training and development opportunities • Support for special project work • Multilingual capability is an asset • No relocation required/relocation not eligible