Field Service Engineer

🔥 14 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $105.1k - $157.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned MRI/CT and other equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or identification through resolution • Keep team members informed of issue status for designated customers • Lead and communicate headquarters, zone, or area-level initiatives • Co-lead regular team or modality meetings as required • Recommend value-added services to improve customer business efficiency • Maintain customer service logs and internal service records; order repair parts and manage cycle times • Use GEHC escalation processes and work with regional and national support on corrective action plans • Partner with teammates, colleagues, customers, and commercial counterparts • Serve as a member and leader of the account community for key and assigned accounts • Identify potential sales leads and participate in contract renewals and other sales opportunities • Promote and implement revenue programs • Build customer relationships and act as a perceived business partner • Monitor competitor information and market trends • Support business growth and collaborate with Commercial Sales teams and regional/zone leadership • Assist the Area Service Manager or Director of Service in growth and deployment strategies • Provide application training to clinical or scientific staff when required

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers as part of a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Successful completion of GEHC's standard background check, including a post-offer drug test • Compliance with customer access policies, including required immunizations and additional drug tests or background checks when applicable • Must be able to lift, carry, push, and pull up to 35 lbs. unassisted • Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl • Legally authorized to work in the United States • GE HealthCare will not sponsor employment visas

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Challenging careers • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)