Contact Center Representative II

Job not on LinkedIn

🔥 5 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $46.8k - $63.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruStage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded CUNA Mutual Group, which was founded in 1935

🛡️ Insurance

💸 Finance

💳 Fintech

Insurance • Finance • Fintech

TruStage is a company delivering insurance, investment, and technology solutions designed to help individuals and businesses make informed and confident financial decisions. The company offers a comprehensive array of insurance products, including life, auto, home, and property insurance, as well as specialized insurance for businesses. TruStage also provides investment solutions like annuities and wealth management, along with technology solutions focused on compliance and e-commerce enablement. Recognized for helping clients manage risk and build financial security, TruStage has been serving customers since 1935 and continues to stand out as a highly-rated provider in the insurance industry.

📋 Description

• Manage a high volume of inbound customer calls • Educate customers on policy provisions • Interpret financial and non-financial information • Investigate transaction or policy/certificate change statuses • Address questions and resolve customer issues • Facilitate policy changes as needed • Generate timely, customer-focused leads for sales representatives • Manage peer calls through the Help Line • Provide one-on-one or small-group training and coaching to colleagues • Diagnose and resolve customer issues in a timely, professional manner • Demonstrate empathy and professionalism in customer interactions • Maintain accurate records of all customer interactions • Meet or exceed performance targets for Efficiency, Quality, Attendance, Adherence, and Cross Sales

🎯 Requirements

• High school diploma or equivalent work experience required • Exceptional customer service abilities, with a proven history of building positive rapport and resolving issues • Excellent verbal and written communication skills • Strong active listening abilities • Strong critical thinking and problem-solving abilities • Ability to navigate multiple systems, platforms, and applications • Comfort learning new software and technology quickly • Willingness and ability to learn company-specific tools, software, and processes quickly • Must attend required training and apply knowledge to daily tasks • Ability to manage multiple tasks simultaneously while delivering quality service and attention to detail • Ability to adapt to changes in processes, tools, and customer expectations • Ability to work core hours of 7:00–3:30 MST • Resume required to apply

🏖️ Benefits

• Annual incentive (bonus) plan may be available • Medical insurance • Dental insurance • Vision insurance • Employee assistance program • Life insurance • Disability plans • Parental leave • Paid time off • 401k • Tuition reimbursement • Flexible workplace and work-life balance support • Career growth opportunities • Retirement assistance • Flexibility to work in a preferred location • Technology and other tools supporting hybrid working