Clinical Team Leader

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CuraLinc Healthcare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

👥 HR Tech

🤝 B2B

💰 Private equity on 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare is a clinical-first employee behavioral health and EAP (Employee Assistance Program) provider that delivers employer mental health benefits and care coordination. The company connects employees to clinically appropriate care—therapy, coaching, rapid-access psychiatry, substance-use disorder treatment, and 24/7 licensed clinician support—augmented by technology such as an AI Care Companion to improve engagement and early risk detection. CuraLinc emphasizes financially sustainable programs with measurable outcomes (claims include serving ~22 million members, ~4,400 clients, <1 day speed-to-care, and a strong ROI), targeting enterprise and benefits leaders seeking scalable, evidence-driven workplace mental health solutions.

📋 Description

• Provide support to Clinical Management in day-to-day operations of the EAP call center, including queue management, productivity, quality of service delivery, documentation, and staff scheduling • Provide guidance, support, consultation, and coaching to Care Advocates • Collaborate with Clinical Management and Client Services teams on complicated service inquiries • Assist with quality assurance, including call monitoring, documentation review, and case audits • Communicate with plan sponsors regarding delivery of EAP/MHSA services • Assist with training and development of new Care Advocates and deliver continuous training on new services, products, and accounts • Support service delivery through assessment, consultation, and referral services to employees/members of EAP/MHSA clients via telephone and other access points • Perform timely follow-up with members, plan sponsors, and providers to coordinate resource allocation and determine the impact of EAP services • Maintain accurate and complete records in compliance with HIPAA and ethical guidelines

🎯 Requirements

• Master's or Doctorate Degree in a mental health discipline, such as Social Work, Counseling, or Marriage and Family Therapy • Minimum five years of post-graduate clinical experience • Independent clinical state license to practice, such as LCPC, LCSW, or LMFT • Previous supervisory/management experience including training, goal setting, and performance improvement, or at least one year of Care Advocate experience • Excellent communication, time management, and multitasking skills • Ability to critically assess and resolve complex clinical and service issues • Fundamental understanding of the Microsoft Office Suite and contact management systems • Must be located in the continental United States or Hawaii

🏖️ Benefits

• 100% company-paid single tier medical coverage insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance