Learning Operations Admin

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Curana Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

B2B • Healthcare Insurance

Curana Health is a healthcare provider focused on senior primary care and on-site clinical services in skilled nursing and senior living communities. The company partners with operators, payors, and Medicare Advantage plans to implement value-based care models, offering physician-led care teams, medical director services, care coordination (including RPM and APCM), behavioral health, and palliative care. Curana emphasizes reducing hospital readmissions, falls, and polypharmacy while improving resident satisfaction through integrated, community-based care supported by technology and payor partnerships.

📋 Description

• Triage and manage incoming requests in the learning inbox and company intranet inbox, ensuring items are acknowledged, routed, tracked, and closed out appropriately. • Monitor inboxes for urgency, follow established response patterns, and escalate issues when needed. • Maintain trackers, task boards, and other operational tools used to monitor requests, assignments, completions, and follow-up items. • Support the Learning team’s intake and coordination processes by helping log requests, update statuses, and keep work organized and moving. • Complete basic administrative tasks in Workday Learning, such as checking completion status, locating learning records, helping with assignments or enrollments, running and sharing reports, and supporting routine follow-up. • Test learning content for basic functionality prior to launching trainings in Workday. • Provide first-line support for common Workday Learning questions using established guidance and escalation paths. • Provide light administrative support related to Curana Hub, primarily by monitoring the inbox, routing questions, documenting requested updates or issues, maintaining up to date documents, and helping ensure requests get to the right owner. • Keep documentation, shared folders, templates, and process references organized and current. • Coordinate with team members to ensure open requests, tagged inbox items, and action items are visible and moving. • Provide varying general administrative and operational support to the Learning & Development team as assigned. • Perform other duties as assigned.

🎯 Requirements

• 1–3+ years of administrative, coordination, operations, customer support, or shared-services experience. • Strong organizational skills and comfort managing multiple requests at once. • Excellent follow-through and attention to detail. • Clear written communication and a professional, helpful service mindset. • Comfort working in systems like Workday, Microsoft Outlook, Teams, SharePoint, and similar platforms. • Ability to learn defined processes quickly and apply them consistently. • Comfort handling routine questions, triaging requests, and knowing when to escalate. • Experience managing high-volume inboxes, trackers, task boards, support queues, or ticketing platforms such as Freshservice strongly preferred. • Experience supporting LMS, training operations, or internal support workflows preferred. • Experience supporting shared mailboxes or request-routing processes preferred. • Experience with Monday.com or similar task-tracking tools is a plus.

🏖️ Benefits

• Professional development opportunities • Health benefits