West Coast US Field Service Engineer, FSE

🕒 May 8

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Curiox Biosystems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

💰 $15M Series C on 2022-03

Biotechnology • Science • Pharmaceuticals

Curiox Biosystems is a company specializing in automated sample preparation solutions designed to enhance cell analysis. Their innovative C-FREE technology leverages gentle laminar flow for washing and integrates custom automation compatible with standard-format consumables. Curiox's technology enhances laboratory workflows by improving efficiency, reproducibility, and data quality in cell processing, particularly in applications such as flow cytometry, mass cytometry, and single-cell sequencing. The company develops platforms and systems like the Pluto System, Venus System, and more, aiming to streamline workflows for industries and research settings that focus on cellular analysis, especially relating to hematological malignancies.

📋 Description

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. • Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed. • In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot. • Analyze and repair defective instruments returned from the field and produce failure analysis report. • Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment. • Provide excellent customer support by providing customers with training and technical support for installed instruments. • Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system. • Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur. • Provide feedback with design change in conjunction with R&D, Operations, and production. • Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops. • Performs other duties as assigned.

🎯 Requirements

• A minimum of 1 years’ experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics. • A minimum of 1 years’ experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software. • A minimum of 1 years’ experience working in a laboratory/scientific environment. • Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems. • Excellent verbal and written communication skills (English). • Ability to solve challenging problems in a fast-paced work environment. • Self-motivated and directed, with keen attention to detail, strong work ethic and initiative. • Ability to work independently, and as part of a group, to accomplish individual and team objectives. • Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function. • Demonstrated organizational skills; ability to handle multiple priorities. • Technical proficiency in instrumentation and electronics. • Ability to effectively communicate with employees worldwide.

🏖️ Benefits

• Travel up to approximately 75% including overnight and international travel