Operations Supervisor

🔥 4 hours ago

🌵 Arizona, California, +19 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $48k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Currance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🤝 B2B

🏢 Enterprise

Healthcare • B2B • Enterprise

Currance is a healthcare-focused revenue cycle management company that partners with hospitals, health systems, and physician groups to streamline billing, collections, and administrative workflows. They provide customizable, technology-enabled and hybrid solutions—insurance resolution, insurance management, and outsourced business office services—to accelerate cash collections, reduce accounts receivable days, and improve yield. Currance operates as a B2B service provider delivering consultative, performance-driven revenue cycle improvements across large and community healthcare organizations.

📋 Description

• Supervise team members, providing regular one-on-one sessions and coaching. • Lead interviews and hiring for Account Resolution Specialists and Team Leads. • Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines. • Provide training, mentorship, and onboarding for new and existing staff on client and Currance workflows. • Monitor productivity standards and quality, ensuring all team members meet expectations. • Review weekly quality audits with staff, provide feedback, and deliver targeted coaching. • Assess team member performance daily and provide coaching if key metrics are not achieved. • Escalate employee deficiencies to management if coaching does not result in improvement. • Communicate team and individual progress with the Operations Manager. • Administer disciplinary actions and implement Employee Success Plans as needed. • Promote a positive work environment and encourage teamwork. • Review and approve team payroll for accuracy and timeliness. • Complete performance evaluations for all direct reports. • Analyze and review claim errors and rejections to identify trends and improvements. • Stay current with payer updates and communicate changes to the team. • Ensure adjustments are accurate and comply with client policies and procedures. • Identify payer-specific issues and communicate them to the team and manager. • Lead and participate in daily shift briefings to set expectations and share updates. • Investigate problem accounts as identified. • Escalate unresolved client IPO issues to management. • Train all new hires on both client and Currance workflows. • Collaborate with management to develop policies. • Participate in limited travel as required. • Attend client payor or internal meetings as requested. • Complete all assigned projects in a timely manner and perform additional duties as needed.

🎯 Requirements

• High school diploma or equivalent required; Associate's degree preferred. • Bachelor’s degree in healthcare management or a related field is preferred. • CRCR certification required or must be obtained within 90 days of hire. • At least 2 years in a supervisory or leadership role. • At least 3 years of experience securing medical claim payments from health insurance companies, including managing claim follow-up and appeals with healthcare vendors or providers. • Proven experience with complex insurance claims, high-value denials, and escalation strategies to secure payment. • A minimum of 3 years’ experience with Artiva for account resolution workflows is preferred. • Experience with EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms for billing and account resolution. Proficiency in Microsoft Office Suite, Teams, and various desktop applications.