Field Service Operations Professional

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $75k - $93.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Current Lighting

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

🏭 Manufacturing

🔧 Hardware

⚡ Energy

Manufacturing • Hardware • Energy

Current Lighting is a leading provider of LED commercial lighting and intelligent controls, dedicated to enhancing lighting quality, reinforcing safety, improving productivity, and saving energy. With a broad portfolio of solutions, Current Lighting caters to various industries, ensuring their offerings meet the specifications and aesthetic preferences of architects and designers who aim to create functional and visually appealing spaces. The company emphasizes energy efficiency, cost savings, and reliable product availability, positioning itself as a trusted partner for businesses seeking to transform their environments with advanced lighting technologies.

📋 Description

• Manage startup, warranty, maintenance, and service activities across company and contracted service resources • Schedule and dispatch field personnel while optimizing resource utilization and service response times • Manage service requests from initiation through completion, ensuring timely communication, documentation, and resolution • Serve as the primary liaison between customers, manufacturer representatives, service partners, field personnel, and internal stakeholders • Monitor service coverage and identify gaps in geographic regions, recruiting and onboarding qualified third party service providers as needed • Maintain relationships with contracted service organizations and monitor performance, responsiveness, and compliance with company standards • Coordinate replacement parts, materials, equipment, and other resources required to support field activities • Create and manage purchase orders for subcontractors, vendors, and service-related activities • Review and audit service invoices against approved scope, contracted rates, purchase orders, and service documentation prior to payment approval • Track service metrics, open work orders, vendor performance, and operational KPIs • Maintain accurate records within service management systems and support reporting activities for management • Escalate service issues, customer concerns, coverage challenges, and operational exceptions as appropriate • Manage training opportunities and logistics through communication with the training team, attendees, and trainers • Oversee FSE Councils through communications with Engineering, Product Management, and development of up-to-date SharePoint site data • Utilize Blue Volt to establish FSE videos and knowledge assessments to ensure FSE certification is provided to authorized and knowledgeable FSEs • Own ARC maintenance to ensure current information is posted timely • Host monthly FSE calls and coordinate with knowledge experts and speakers to establish monthly agendas • Mentor the technical support team with Data Center-Dualite to establish increasing internal knowledge • Coordinate field service operations across internal and third-party service provider networks • Support financial administration through purchase order management and invoice auditing • Ensure timely and professional service delivery

🎯 Requirements

• Associate degree in Business Administration, Operations Management, Supply Chain, or related field preferred • 5+ years of experience in service coordination, field operations, dispatch, vendor management, customer support, training initiatives or related operations • Experience managing third party contractors, service providers, or vendor relationships preferred • Experience creating purchase orders, reviewing invoices, and supporting operational financial processes • Proficiency with Microsoft Office Suite and service management platforms such as ConnectWise, Salesforce, ServiceNow, or similar systems • Strong organizational, communication, and problem-solving skills with exceptional attention to detail • Ability to manage multiple priorities in a fast-paced environment while maintaining high levels of communication and customer service • Ability to work independently while collaborating effectively with cross-functional teams • Field service operations or service network management experience • Contract administration and vendor performance management • KPI reporting and operational analytics • Experience supporting technical service organizations within industrial, manufacturing, power, automation, or HVAC industries

🏖️ Benefits

• Compensation package including base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more • Quarterly company all employee meetings • Management and Leadership development • Initiatives and special projects with executive leadership exposure • Access to top-notch learning courses through LinkedIn Learning • Regular manager check-ins to drive performance and career growth • Permissive Time Off Policy • Paid Company Holidays • Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance • 401(k) retirement program with a fully vested immediate company match • Flexible Spending Account options for pre-tax employee allocations