Partner Success Specialist

🔥 13 hours ago

🌽 Illinois, Ohio, +1 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote

💵 $43.4k - $70.9k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Curriculum Associates

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1976

📚 Education

🤝 B2B

Education • B2B

Curriculum Associates is a company that partners with educators to make classrooms better places for teachers and students. They focus on providing evidence-based instructional materials and assessments, such as the i-Ready platform, which supports personalized learning and helps teachers differentiate instruction. Their offerings include diagnostics, mathematics, reading, and writing programs, aimed at improving student outcomes from kindergarten to 8th grade. Curriculum Associates also conducts research to understand and enhance the state of student learning. The company has recently expanded by acquiring SoapBox Labs, a leader in voice AI technology, emphasizing their commitment to equity-driven learning experiences.

📋 Description

• Serve as the central point of contact for educators using Curriculum Associates’ products and services • Provide proactive implementation support for assigned implementations using efficiency tools and planned outreach • Provide responsive service to educators needing assistance with program implementation • Use account support plans, efficiency tools, and processes to provide educator support and ongoing communication • Set up assigned educator accounts for successful implementation and onboard accounts within expected timeframes • Partner with internal team members to establish implementation plans • Use implementation health data to identify and address areas of concern with internal team members and educators • Guide educators in analyzing student performance and growth data in the i-Ready platform • Manipulate i-Ready Assessment and Instruction data in Excel to help educators understand implementation success • Fulfill ad hoc reporting needs based on territory requirements • Help secure account renewals through relationships with key decision makers and high-quality educator service • Identify product expansion opportunities and partner with sales team members to expand existing accounts • Support territory pilot strategy with new and existing users to achieve strong conversion rates • Incorporate company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations • Travel periodically for school visits, educator events, and company national and regional meetings

🎯 Requirements

• Associate’s Degree or equivalent experience • 1 year or more experience in customer service, sales, or teaching, or a combination • Combination of education and experience proving competency in the requirements of the role • Proficiency with Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) • Strong oral and written listening and communication skills • Strong interpersonal and customer-centric skills • Ability to learn and incorporate new and complex concepts quickly • Ability to work independently, with some direction, and collaboratively in a team environment • High attention to detail and ability to follow complicated directions • Effective decision-making, ownership, and accountability; ability to handle ambiguity and stressful situations and pressing deadlines • Integrity, ethical standards, and professional demeanor • Strong organizational and time management skills, with ability to prioritize tasks • Excellent problem-solving and analytical capability • Ability to start within 30 days after offer acceptance • Ability to support CST and EST hours • Willingness to travel up to 10% of the time • Preferred but not required: Bachelor’s Degree in Education or Marketing/Business • Preferred but not required: 2 years or more experience in customer service, sales, or teaching, or a combination • Preferred but not required: Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • 401(k) plan with employer match • Flexible vacation and sick policy • Twelve paid holidays • Winter office closure between the end of December through New Year’s Day • Additional perks and benefits • Opportunity to earn commissions and bonuses through an incentive compensation plan tied to individual and team performance