Director, Operations SME – Data Centers – Critical Environment

🕒 May 8

🤠 Texas – Remote

🤠 Texas – Remote

💵 $161.5k - $190k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Logistics

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Support the development of the solution for operating the clients data center portfolios. • Partner with technical transition leadership to ensure comprehensive due diligence and site start-up is executed to plan. • Act as the primary account focused SME for critical facility operations, including electrical distribution, UPS systems, generators, cooling systems (CRAC/CRAH), and BMS/EPMS platforms. • Deep understanding of high density data center layouts and advanced liquid cooling technologies- operations and maintenance. • Provide expert guidance on incident response, root cause analysis (RCA), and risk mitigation. • Review and approve MOPs, SOPs, and EOPs, ensuring technical accuracy and alignment with industry best practices. • Lead technical assessments, audits, and operational readiness reviews across data center sites. • Support complex troubleshooting and high-severity incidents (SEVs) as escalation authority. • Implement and advise on training protocols for site teams. • Drive deployment of operational platforms for managing maintenance and operations of critical data center locations. • Ongoing partnership with Account Directors and clients to align operations with business goals, SLAs, and reliability objectives. • Ensure proper hand-over to ongoing account management team is comprehensive and well planned for operational continuity. • Drive standardization and scalability of operating models across multi-site or global accounts. • Identify operational gaps and lead corrective action plans and performance improvement initiatives. • Serve as a strategic advisor during contract solutioning, transitions, mobilizations, and expansions. • Champion best practices in uptime, redundancy, and resilience for all data center environments. • Drive adoption of reliability-centered maintenance (RCM), predictive maintenance, and condition-based monitoring. • Analyze performance data to identify trends and proactively mitigate risks. • Lead initiatives to improve energy efficiency, sustainability, and cost optimization. • Ensure adherence to regulatory and industry standards (OSHA, NFPA, ISO, Uptime Institute guidelines, etc). • Support audit preparation, compliance reviews, and risk management frameworks. • Develop and implement standardized operational controls and governance models. • Evaluate and mitigate risks associated with critical infrastructure changes or failures. • Act as a trusted technical advisor to client and account stakeholders, including client and account data center engineering and operations leadership. • Participate in executive governance meetings (QBRs, technical reviews). • Communicate complex technical issues and solutions in a clear, business-focused manner. • Provide thought leadership and innovation recommendations to enhance client outcomes. • Mentor and develop operations leaders, engineers, and technical teams. • Define competency frameworks and training programs for critical operations roles. • Promote a culture of safety, accountability, and continuous improvement. • Support talent strategy and succession planning for technical roles.

🎯 Requirements

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience • 12+ years of experience in data center operations, critical facilities, or mission-critical environments • 8+ years in senior leadership, technical advisory, or SME roles • Deep knowledge of: Electrical systems (medium/low voltage, switchgear, UPS, generators, etc) • Mechanical systems (HVAC, chilled water, cooling technologies, fire, etc) • High density liquid cooling systems and configurations • Critical environment operations and redundancies • Proven experience supporting large-scale enterprise, hyperscale, or colocation environments. • Strong experience with incident management, RCA methodologies, and risk mitigation.

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life and disability insurance programs • Paid and unpaid time away from work