Senior Manager, Frontline Capability

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Logistics

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Lead the design and continuous evolution of frontline capability programs • Translate COE standards, regulatory requirements, and technical best practices into structured, scalable learning journeys and field-ready programs • Build comprehensive capability pathways integrating Technical M&E skills, Preventive maintenance practices, Asset reliability fundamentals, Work order and CMMS execution excellence, Safety and regulatory compliance expectations • Own the enterprise rollout strategy for frontline capability programs • Partner closely with the Manager, Field Enablement & Delivery to ensure effective field adoption • Establish mechanisms for peer learning, cross-site knowledge sharing, and community-based reinforcement • Serve as a strategic partner to COEs and Account Teams • Establish and manage program governance • Ensure SOPs, playbooks, and capability programs remain current and compliant

🎯 Requirements

• 7+ years of experience in Operations Enablement, Engineering, Maintenance, Learning & Development, or a related field • Strong experience supporting or leading maintenance, engineering, or technical operations preferred • Demonstrated success designing and deploying programs across multi-site operations or large, distributed workforces • Experience translating technical standards into scalable training and capability programs • Strong cross-functional collaboration skills across COEs, Operations, SMEs, and Account Teams • Working knowledge of maintenance operations, asset reliability, CMMS systems, and field workflows • Proven program management, change management, and communication skills

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life insurance • Disability insurance • Paid time off