Director, GTM Finance

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success • Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions • Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions • Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity • Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause • Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR

🎯 Requirements

• 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs • Deep GTM business-partnering experience with Sales, Marketing, or Customer Success • Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) • Concrete, demonstrated track record driving AI adoption in finance workflows • Proven people leader — has managed and developed finance professionals • Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain) • Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • A professional development budget