Email Deliverability Specialist

Job not on LinkedIn

🔥 16 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $102k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when needed • Audit sender setup and monitor reputation across IPs and domains • Use SPF, DKIM, DMARC, BIMI, DNS configuration, Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops • Work through highly technical issues with Engineering and share customer-case trends with Product and Engineering • Identify acceptable use policy violations and spam complaints and discuss compliance directly with customers • Keep up with Gmail and Yahoo sender requirements, CAN-SPAM, and GDPR • Equip Customer Success Managers and Technical Support with knowledge through coaching, documentation, and training • Improve processes, tools, help content, Academy courses, and proactive customer guidance so deliverability support scales

🎯 Requirements

• 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale • Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS) • Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar • Analytical skill to turn bounce, engagement, and blocklist data into clear recommendations • Working knowledge of email compliance and acceptable use standards • Experience building or improving processes, documentation, or training that help a support or deliverability team scale • Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience • Located in the United States or Canada • Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget