IT Specialist

🔥 12 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $46 - $54 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity • Support employee lifecycle workflows, including onboarding, offboarding, and role changes • Maintain identity and access management tasks, including provisioning, SSO, and group and role-based access • Help maintain device fleet health via MDM, including compliance, endpoint protection, patching, and configuration • Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review preparation, and control adherence • Keep operational documentation current • Collaborate with People, Security, and Engineering on cross-functional requests

🎯 Requirements

• 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company • Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar) • Experience with identity and access management (Okta or similar), SSO, and role-based access • Comfort using scripting or workflow tools to knock out repetitive tasks • Strong troubleshooting on macOS (Windows a plus) • Excellent documentation and communication skills • Experience supporting SOC 2, ISO, or HIPAA activities is a plus • Availability from 8am–5pm daily • Successful completion of a background check and employment verifications

🏖️ Benefits

• Possible path to full-time conversion based on performance and business need