Legal Assistant

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed • Own legal calendaring across filings, renewals, and compliance obligations • Coordinate invoice processing and vendor payments with Finance • Manage physical mail, board prep logistics, and note-taking for key Legal meetings • Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls • Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean • Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows) • Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes • Proactively identify gaps in document management and suggest improvements • Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions • Maintain compliance calendars with visibility across Finance, HR, and Legal • Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review • Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review • Partner with the Sr. Legal Ops Manager to identify and ship process improvements • Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager • Act as a coordination point across Legal initiatives, keeping things organized and moving.

🎯 Requirements

• 2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm). • Strong organizational skills and high attention to detail — you catch things others miss. • Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work. • Experience managing documents, calendars, and administrative workflows at volume. • Ability to juggle multiple workstreams and shift priorities without dropping the ball. • Clear communication skills and comfort working cross-functionally. • Demonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibility.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget