CustomerSuccessBox
11 - 50 employees
Founded 2018
💰 $1M Seed Round on 2018-03
CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses.
Customer Success Manager
Job not on LinkedIn
🕒 March 31
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CustomerSuccessBox
11 - 50 employees
Founded 2018
💰 $1M Seed Round on 2018-03
CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses.
📋 Description
• Own customer relationship right after customer’s sign up or start a trial • Work with customers by understanding customer business use case and their reason behind purchase • Guide customers to formulate Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases • Conduct workshops for customers to help customers to setup various playbooks • Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience • Drive advocacy, referrals, reviews, guest blogging, interviews • Blog about your best practices and contribute back to the success community • Engage with customers and do periodic business reviews to ensure value delivery to customers • Act as the bridge between customer feedback and product design team • Ensure renewal, drive up sell and growth for each account • Be the face of CustomerSuccessBox in front of the customers
🎯 Requirements
• 1+ year relevant work experience in a Customer Facing Or Account Management role at a B2B SaaS company • Strong communication and presentation skills • Experience and comfort in working with Global Customers in US / EU / UK work experience preferred • Engineering degree in Computer Science, IT and electronics & communication engineering Or a Business Management degree (MBA) is a must
🏖️ Benefits
• Unlimited leaves • Flexible working hours • Rich startup culture • Opportunities to learn and grow
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