
1001 - 5000 employees
Founded 2000
📣 Marketing
📦 Logistics
🏭 Manufacturing
Marketing • Logistics • Manufacturing
Custom Ink is a company that specializes in creating custom t-shirts and promotional products with fast and free shipping, and all-inclusive pricing. They offer a variety of products including apparel like hoodies, sweatshirts, and hats, as well as promotional items such as drinkware, bags, and technology accessories. Custom Ink provides solutions for group ordering, fundraising, and inventory management, along with the ability to create online storefronts. Their services also include creating and shipping custom branded boxes globally, making them a comprehensive online supplier for custom merchandise and branded items.
🔥 0 minutes ago
🏈 Alabama, Arizona, +34 more states – Remote
💵 $85k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📋 Program Manager
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1001 - 5000 employees
Founded 2000
📣 Marketing
📦 Logistics
🏭 Manufacturing
Marketing • Logistics • Manufacturing
Custom Ink is a company that specializes in creating custom t-shirts and promotional products with fast and free shipping, and all-inclusive pricing. They offer a variety of products including apparel like hoodies, sweatshirts, and hats, as well as promotional items such as drinkware, bags, and technology accessories. Custom Ink provides solutions for group ordering, fundraising, and inventory management, along with the ability to create online storefronts. Their services also include creating and shipping custom branded boxes globally, making them a comprehensive online supplier for custom merchandise and branded items.
• Serve as the primary Salesforce program owner for Revenue, managing system configuration, setup, and ongoing improvement efforts • Own and manage books of business, including assignments, reassignments, ownership policies, and transition workflows • Design and maintain reporting infrastructure and dashboards for insight-driven decision-making and proactive sales management • Partner with Sales, Marketing, Care, and Analytics teams to align Salesforce processes with business goals and workflows • Lead projects tied to customer book moves, AE transitions, and organizational shifts • Ensure data integrity and communication throughout customer and account transitions • Assess team feedback, system performance, and adoption metrics to identify friction and develop process improvements • Maintain documentation on processes, permissions, and reporting architecture • Provide training and support so Salesforce features and changes are understood and adopted by the Sales team • Serve as a technical liaison with RevOps, Analytics, and IT to scope and execute Salesforce integrations and enhancements • Empower the Sales organization with tools, data, and structure to improve selling, productivity, customer experience, and revenue outcomes
• Salesforce Administrator Certification (required) • 5+ years of experience in sales operations, revenue operations, or Salesforce program management • Deep expertise in Salesforce configuration, automation, and data integrity • Experience in book of business (BoB) management, account assignment strategies, and user permissions • Strong analytical skills with experience building custom dashboards, reports, and KPIs • Excellent cross-functional collaboration and stakeholder communication skills • Ability to translate business needs into scalable, tech-enabled solutions • Background in managing customer or account transitions with minimal disruption • Candidates must reside in a state where Custom Ink is registered to do business as an employer • Ability to remain in a stationary position for extended periods while working at a computer • Regular use of standard office equipment such as a computer, keyboard, mouse, and telephone • Satisfactory completion of a criminal background check is required for offers of employment
• Generous Paid Time Off: flexible paid time off policies and major paid holidays • Comprehensive Medical, Dental, and Vision coverage through a PPO or HDHP plan • Virtual medical consultations through MDLIVE • Mental health services through preferred partners • Up to 14 weeks of fully paid parental leave for birthing parents • 8 weeks of fully paid parental leave for non-birthing parents • Adoption assistance • Pet insurance • Caregiver leave • Fertility benefits • 401(k) plan with company matching • Employer HSA contributions for eligible plans • Life & AD&D insurance • Flexible spending account options • Training programs • Certifications • Tuition assistance • Occasional travel for key meetings, collaboration opportunities, or area-connected events
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